Protection of personal information and privacy policy

Data Privacy Statement


Protection of personal information and privacy policy 

Data Privacy Statement 

FOUR PAWS Animal Welfare Foundation (SOUTH AFRICA) 
Registration Number: 2006/039176/08 
PBO Number: 930025282 

The business of FOUR PAWS South Africa is to raise funds via donors in order to campaign against animal cruelty and provide disaster relief, emergency rescue missions etc. where necessary. 

FOUR PAWS knows that current and potential donors, supporters, those persons and entities who are suppliers to us and all our employees care about how their personal information is used and shared. This policy describes the types of personal information that we may collect, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect the privacy of those persons and entities we deal with. 

As used throughout this policy, the terms " the Company, "us" or "we" refers to FOUR PAWS South Africa and its projects.  

Contact Details 

The physical, postal, telephonic and electronic addresses for our Office in Cape Town are as follows: 

FOUR PAWS Animal Welfare Foundation 

9B Bell Crescent, The Green Building, Westlake Business Park, Westlake, 7945 

Telephone: +27 (0)21 702 4277 

Personal Information 

What personal information do we collect? 

The information we collect may include the following: 

Generally, we collect and hold information such as (but not limited to) names, addresses, contact information, occupations, dates of birth and any other information which assists us in conducting our business and complying with our legal obligations. We collect personal information by way of face-to-face interaction, emails, our website, petitions and from third parties. We may collect and hold information from current and prospective donors, our own employees and prospective employees as well as contractors and others. 

Personal information about children 

We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian.  

What do we do with personal information collected from you? 

We use personal information to inform individuals about emergency missions, regular news updates and as part of client service management. 

Personal information relating to suppliers is used to conduct the normal operations of our business 

Other than as set out in this privacy policy we will not share your personal information unless we are required to do so by law. 

What about cookies? 

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to us. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. 

The "Help" menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. 

Third Party Service Providers 

We employ other companies and individuals to perform certain ancillary functions on our behalf. They must process any personal information in accordance with this policy and as required by South African data protection legislation. 

Protection of the Company and others 

We will only release personal information when we believe that such a release is appropriate to comply with the law; enforce or apply our mandated or other agreements; or protect the rights, property or safety of the Company. This includes exchanging information with other companies and organisations for fraud protection. Obviously, however, this does not include selling, sharing or otherwise disclosing personally identifiable information from insured persons or entities for commercial purposes in a way that is contrary to the commitments made in this privacy policy. 

With the consent of the relevant party, and other than as set out above, such party will receive notice when information about them might go to third parties and you will have an opportunity to choose not to share the information. 

How secure is the information held by us? 

We maintain appropriate physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. 

Storage of data 

We retain your personal data only for the period necessary for the purposes set out in this policy or in accordance with the provisions of any applicable legislation. 

What choices do I have? 

You have the following rights in relation to your personal information: 

  • Right to transparent information
  • Right of notification
  • Right of access
  • Right to object
  • Right of rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to "non-automated decision-making"
  • Right to be notified in the event of a data breach


Right to transparent information: you have the right to be informed transparently and comprehensively, as well as in an easily understandable manner, about all processing of your personal information. 

Right of notification: you have the right to be notified that your personal information is being collected and processed.  

Right of access: you have the right to request to receive a copy of the personal informtion we hold about you and to check that we are lawfully processing it.  

Right to object: you have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes. However, in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which may override your right to object. You may also withdraw your consent to the processing of your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  

Right of rectification: you have the right to request that your personal information be rectified. This enables you to have any incomplete or inaccurate information we hold about you be corrected, though we may need to verify the accuracy of the new information you provide to us. 

Right to erasure: you have the right to request that we delete or remove your personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal information in order to comply with data protection laws. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will notify you of, if applicable, at the time of your request. 

Right to restriction of processing: you have the right to request us to restrict your personal information from further processing. This does not mean the deletion of your personal information. Rather, it denotes that your personal information may not be processed in its entirety. It could be that certain data is corrected, adjusted or blocked, for example, from promotional mailings. 

Right to data portability: you have the right to request for your personal information to be transferred to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Right to "non-automated decision-making": you have the right to be provided with an opportunity to make representations about an automated decision and with sufficient informaiton about the underlying logic of the automated processing of your information. 

Right to be notified in the event of a data breach: subject to there being no legal restrictions on us to notify you, we will notify you if there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person. 

You may exercise your rights by contacting us at the numbers/addresses listed earlier and specify which of your rights you wish to exercise. We will take all reasonable steps to confirm your identity before providing details of your personal information. 

Please note that we may amend this policy from time to time. 

Notices and Revisions 

If you have any concern about privacy at the Organisation please e-mail us a thorough description and we will try to resolve the issue for you. Unless stated otherwise, our current privacy policy applies to all information that we have on record. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected persons. 

Limitation of liability 

Notwithstanding anything in this policy to the contrary, FOUR PAWS shall not have any liability under this policy, for: any punitive or exemplary damages, or any special, consequential, incidental or indirect damages, including lost profits, lost data, lost revenues and loss of business opportunity, whether or not you were aware or should have been aware of the possibility of these damages. 


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Head of Communication at 

Third-party tools used on our websites: 

Google Tag Manager 
This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tool Manager only implements tags, does not set cookies and does not collect any personal data. The Google Tag Manager triggers other tags that may collect personal information. However, the Google Tag Manager does not access this data. 

If deactivated at domain or cookie level, it will remain valid for all tracking tags implemented with Google Tag Manager. 

Facebook Connect 
If a so-called 'Facebook Connect Button' is placed on this website, you will have the possibility to log in to our website with your Facebook user data. In addition, Facebook Connect can automatically include information about your activities on our website in your Facebook profile. Thus, when you activate the button, you will be given the opportunity to expressly consent to your Facebook user data being accessed as well as to the publishing of information and activities in your Facebook profile. The use of further data (e.g. contact via your e-mail address) will only take place with prior express consent. 

Please note that Facebook receives information about the application or website via Facebook Connect, including about your activities. In order to personalise the connection process, Facebook may in some cases receive a limited amount of information prior to authorising the application or website. 

The purpose and scope of data collection and further processing and use of the data by Facebook as well as your rights in this regard and setting of options for the protection of your privacy can be found in the data protection declaration at: 

Google Analytics 
Our online service uses Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ('Google'). 

Google Analytics uses 'cookies' – text files placed on your computer – to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will shorten your IP address in Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use all features of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and prevent Google from processing this data by downloading and installing the browser plug-in available at: 

Google Remarketing or 'similar target groups' 
This website uses the remarketing or 'similar target group' tool offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ('Google'). 

You can be targeted with advertising through the placement of personalised and interest-based ads when you visit other websites in the so-called 'Google Display Network'. 'Google Remarketing' or the 'similar target groups' tool uses so-called 'cookies', text files which are stored on your computer and enable the analysis of your use of the website. These text files are used to record your visits and anonymous data about the use of the website. Personal data will not be stored. If you visit another website in the so-called 'Google Display Network', you may see advertisements that likely take into account product and information areas previously accessed on our website. 

You can prevent the 'Google Remarketing' or 'similar target group' service by setting your browser software to prevent the storage of cookies. However, we would like to point out that in this case you may not be able to use all this website's features to their full extent. You can also prevent Google from collecting data generated by the cookie and relating to your use of the website, and from processing this data, by downloading and installing the browser plug-in available at the following link: You may also disable the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at and implementing the additional opt-out information described there. 

Google's privacy policy on remarketing and further information can be found here: 

Google AdWords Conversion Tracking 
This website uses the 'Google AdWords Conversion Tracking' tool offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ('Google'). 

Google AdWords Conversion Tracking uses 'cookies' – text files placed on your computer – to help the website analyse how users use the site when they click on a Google ad. The cookies are valid for a maximum of 90 days. Personal data will not be stored. As long as the cookie is valid, Google and we as website operators can see that you clicked on an ad and reached a specific target page (e.g. order confirmation page, newsletter registration). These cookies cannot be tracked across multiple websites by different AdWords participants. The cookie creates conversion statistics in 'Google AdWords'. These statistics record the number of users who clicked on one of our ads. It also counts how many users have reached a target page to which a 'conversion tag' has been attached. However, these statistics do not contain any data with which you can be identified. 

You can prevent cookies from being stored on your hard disk by selecting 'do not accept cookies' in your browser settings (in MS Internet Explorer under 'Tools > Internet Options > Privacy > Settings'; in Firefox under 'Tools > Settings > Privacy > Cookies'). However, we must point out that in this case you may not be able to use all features of this website to their full extent. 

By using this website, you consent to the processing of data collected about you by Google in the manner and for the purposes set out above. 

For more information on how Google uses conversion data and on Google's privacy policy, please visit:, 

Google Web Fonts 
In order to ensure that fonts used on this website are uniform, this website uses so-called 'Web Fonts' provided by Google. When you access a page on our website, your browser will load the required web fonts into your browser cache to correctly display text and fonts. 

In order to do this, your browser must establish a connection with Google’s servers. As a result, Google will learn that your IP address was used to access our website. The use of Google Web Fonts is based on our interest in presenting our online content in a uniform and appealing way. According to Article 6, Sect. 1 lit. f, GDPR, this is a legitimate interest. 

Should your browser not support Web Fonts, a standard font installed on your computer will be used. 

For more information on Google Web Fonts, please view this link: and consult Google’s data privacy policy at: 


We use YouTube for the integration of videos. The videos have been embedded in the extended data protection mode. 

YouTube's website uses cookies to collect information about the users of its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. 

When using YouTube, a connection is established with the Google DoubleClick network. Starting the video can trigger further data processing. We have no influence on this. 

For more information about privacy at YouTube, please see YouTube's privacy policy at: 

Doubleclick by Google is a service offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ('Google'). 

Doubleclick by Google uses cookies to serve ads relevant to you. Your browser is assigned a pseudonymous identification number (ID) to check which ads have been displayed in your browser and which ads have been called up. The cookies do not contain any personal information. The use of DoubleClick cookies only allows Google and its partner websites to serve ads based on previous visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA for analysis and stored there. Under no circumstances will Google match your data with other data collected by Google. 

By using our website, you consent to the processing of data about you by Google and to the manner of data processing described above, as well as to the named purpose. 

You may refuse the use of cookies by selecting the appropriate settings on your browser. You can also prevent Google from collecting data generated by the cookie and relating to your use of the website, and from processing this data, by downloading and installing the browser plug-in available at the following link under 'Extension for DoubleClick deactivation'. 

For more information about DoubleClick by Google and privacy, please visit: 

Facebook Custom Audience 

Our website uses Facebook Website Custom Audiences and has integrated the so-called Facebook pixel. 

This pixel is used to collect pseudonymous information about the use of this website (e.g. information about viewed content). Data transmitted by the pixel can be used to target you on Facebook with individualised advertising, provided you have a Facebook account. 

Cookie Policy 

General Information 

Cookies are small files or other types of information storage transmitted by our web server or third-party web servers to your web browser where they are stored for later retrieval. 

If you do not want cookies stored on your computer, you will be asked to disable the corresponding option in your browser's system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies may lead to restrictions in the operation of this online service. 

Changes to this Data Privacy Statement 

We reserve the right to alter this Data Privacy Statement with regard to data processing in order to adapt it to changed legal situations, to changes in our online service or in the processing of data. 

In as far as the user's consent is required or if parts of the Data Privacy Statement contain provisions relating to our contractual relationship with you, changes will only be made with your consent. 

We ask you to keep yourself regularly informed about the contents of our Data Privacy Statement. 

© 2021
All rights reserved – FOUR PAWS Animal Welfare Foundation